Customer Account Manager

  • Petah Tikva - Israel

Description

Come Hack With Us!

Pcysys delivers an automated penetration-testing platform that assesses and reduces corporate cybersecurity risks. By applying the hacker’s perspective, our software, PenTera, identifies, analyzes and prioritizes remediation of cyber defense vulnerabilities. Security officers and service providers around the world use Pcysys to perform continuous, machine-based penetration tests that improve their immunity against cyber attacks across their organizational networks.

We are looking to hire an Customer Account Manager who will be responsible for maintaining and expanding Pcysys’ relationships with a portfolio of existing customers across various geographies.

The ideal candidate would be experienced in Customer Success Management & Customer Service in a Tech based business, with strong technical orientation and ability to custom tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling anything clients throw your way. A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles & Responsibilities

  • Operate as the lead point of contact for all matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met
  • Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers
  • Forecast and track key account metrics
  • Seek growth & sales opportunities within the portfolio of accounts
  • Develop technical understanding with Pcysys’ product
  • Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Manage ad-hoc queries from customer accounts
  • Maintain all information of customer activity within CRM platfom

Requirements

  • 2+ years of previous proven experience as an Account Manager as part of a Global organization managing global accounts
  • Bachelor’s degree or higher – Must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong technical, analytical and problem-solving skills
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Fluent English – written and spoken
  • Good interpersonal skills, people person
  • Motivation, flexibility, pro activeness, ability to work independently and as a part of a team

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